Heather Bolen

Coaching Skills Every Manager Should Master 

In today’s fast-paced and dynamic workplace, managers are more than just supervisors – they’re coaches. A manager’s ability to coach their team effectively can significantly influence employee engagement, productivity, and overall organizational success.  According to Gartner (2019), “employees with managers who are effective coaches are 40% more engaged, put in 38% more effort, and are …

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Mastering the Art of Delegation 

Delegation is one of the most powerful tools in a leader’s arsenal. Yet, it is often underutilized or misunderstood. Leaders who master delegation not only free up their time to focus on strategic priorities but also empower their teams to grow, learn, and thrive. When done effectively, delegation enhances productivity, fosters trust, and ensures that …

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How do you interview when you can’t meet in-person? (Part I)

If you are a manager, you have likely already stumbled through your first video interview (or soon will), struggling with new technology and finding that your old methods just don’t work. We’ve conducted over 200 interviews using virtual tools and have found a handful of “must haves” to incorporate as you set up your next virtual interview …

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CIPHER®

Available now! Learn the clear, teachable framework that improves decision quality and hiring outcomes.